To ensure quality and craftsmanship, most items are created on a made-to-order basis. Orders typically ship within two weeks or less. During high-volume periods, such as the holiday season, please anticipate a processing time of three to four weeks. For the most accurate shipping estimate based on our current workflow, please contact us prior to placing your order.

Because all sales are final and custom orders begin production promptly, providing the correct details at your earliest convenience is crucial to avoid delays or disappointment.

Please take these steps as soon as possible to ensure your order is not delayed:

1.) Email Immediately: Send an email to Cheryl@MyPrimitiveBoutique.com right away.

2.) Include Details: In your email, provide your full name, order number, and the specific personalization information.

3.) Expect Follow-up:
As custom orders go into production once received, it is crucial to act fast. You will receive an email if further contact is needed to confirm details.

To submit a photo for a photo ornament, please follow these steps:

1. Email high-resolution photos to Cheryl@MyPrimitiveBoutique.com.

2. Use the name on the order as the email subject line.

3. If multiple ornaments were ordered, send a separate email for each to avoid confusion.

4. Please do not crop the photos unless you are able to make them a perfect 'square'.

5. A mock-up will be provided for approval before production for those making custom changes or ordering multiple ornaments.

To preserve their quality, our signs are intended for indoor display. However, they are a beautiful and durable option for temporary outdoor events like a wedding or special occasion. We recommend bringing them indoors after your event to protect them from long-term exposure to the elements.

In the rare event that your order is lost or arrives damaged, rest assured that we will handle the situation for you. Your satisfaction is our priority, and we will not hesitate to file a claim or take the necessary steps to find a solution. Please email us right away so we can begin the process.

To Report a Problem: Contact us immediately upon receiving your order with your order number and a description of the issue. For damaged items, please also include photos of the product and packaging to help resolve the issue with the shipping carrier. The photos are required by the carrier.

You will receive a shipping confirmation email once your order has been dispatched. This email will contain your tracking number and the estimated arrival date. Please be sure to check your spam or junk folder in case the notification is filtered.

To guarantee complete customer satisfaction, a mock-up will be sent for approval when custom changes are requested for an advertised product. If a standard item is purchased "as shown," a mock-up will not be sent unless requested. This allows production to begin more quickly, as mock-up requests for standard items often cause delays. Timely approval is greatly appreciated and helps keep the order on schedule.

Final Sale Policy: Due to the custom nature of personalized products, all sales are final. Returns or exchanges are not accepted.

Our Guarantee:A replacement will be provided at no additional cost if an order arrives damaged or contains a production error.

To Report a Problem: Contact us immediately upon receiving your order with your order number and a description of the issue. For damaged items, please also include photos of the product and packaging to help resolve the issue with the shipping carrier. The photos are required by the carrier.

All products are made from high-quality materials, and details are specified in each product description. Expect slight variations in color, texture, and finish, as each item is handcrafted.

Because we begin processing orders shortly after they are placed, we have a very small window for changes. If you need to make an adjustment, please email Cheryl@MyPrimitiveBoutique.com right away with your order number and the details of the change. Please note that once an order has moved into production, modifications may no longer be possible. We cannot guarantee your changes will be accepted.

Holiday Order Deadline: To ensure your handcrafted gift is delivered in time for Christmas, please place your order by December 5th.

Order Processing:
All orders are diligently crafted in the order they are received. While every order is completed as quickly as possible, shipping carrier delivery times are beyond control once the item has been dispatched.

Final Recommendation: To avoid disappointment, place holiday orders as early as possible.

Not exactly! 🎉 The 30 days you see is the latest possible ship-by date. Most orders ship much sooner since everything is made to order with care. So while we give ourselves a buffer, chances are you’ll receive your order well before that date. 💌

✨ Pro Tip: Think of the 30 days as a guarantee, not the norm—your order will likely be on its way much earlier!

Express shipping only speeds up the delivery once your order is finished—it doesn’t shorten the production time. Since each item is handmade, your order will still follow the normal creation timeline. 🚀 But once it’s ready, Express gets it to you quicker!

✨ Pro Tip: Need it by a certain date? Reach out before ordering and we’ll do our best to make it happen! 💖

The easiest way is to place 3 separate orders—one for each recipient. That way, each ornament is shipped straight to them and ready to gift. 🎁✨

✨ Pro Tip: Separate orders = the smoothest way to send multiple gifts directly.