Q & A
Q. How long will it take to receive my order?
A. Our processing time is anywhere from a few days to 3-4 weeks. All orders are made to order. If you are in a rush, please consider our 'Rush Service' which can be found above under the 'Shop' link....or you can view it here: Rush My Order
Q. I forgot to include the information for my order…..Can you help?
A. Yes…if you have forgotten to include the info we need to create your order, you can send us an email with the details at Cheryl@MyPrimitiveBoutique.com
We will be sure to look through our emails for any info you did not include....and if we can't find it in our email, we will contact you by email.
Q. Do you offer discounts?
A. Yes, we are happy to offer discounts on larger orders.
Q. Do you ship internationally?
A. Yes….We ship worldwide.
Q. Do you have a return policy?
A. All Sales are Final. If there is a problem with your order, we are happy to work with you. While our policies are firm due to the nature of our business, we will do everything we can to work with you to make sure your shopping experience at My Primitive Boutique is an enjoyable & positive experience.
Q. Should the brides name go first or the grooms name?
A. That's a great question.....After researching, many say that the brides name should go first....however, we have also read it is truly a matter of preference. There are times when we create a sign where the grooms name actually looks better first...it depends on the letters & fonts used to create your sign as well as the formatting. We prefer to do what looks best. If you are a traditional kind of person, and prefer the brides name first, be sure to state so when you make your purchase. It is said that the 'groom's name' should never be separated from their last name.....so if a last name will be a part of the sign, this is something to consider. If your sign will just have 'first names', then I think it is a matter of preference & what looks best.
Q. Is there a phone number I can reach you?
A. You can reach us at 973-827-1158 (landline phone)
Q. Where are you located?
A. We are located in lovely Sussex County, New Jersey (our zip code is 07419)
Q. Are your signs for exterior use?
A. We are currently not making our signs for exterior use. Over the past year, we had to replace a discontinued product that does not seem to be compatible with our exterior sealer. Therefore, we can not offer any type of guarantee. Signs and other décor will be fine outdoors for temporary use such as a wedding. Signs are not recommended for permanent outdoor use.
Q. If I order a sign today, how soon will I receive it?
A. Because of the amount of orders we work on daily, it is impossible to give you an exact ship date unless you are purchasing our rush service. We will always do our best to get all orders out in a timely manner however, we can only guarantee that your order will ship within our production time. If you are in a rush, please consider purchasing our rush service: Rush Service
Q. I just placed an order, my wedding is only 7 days away…please RUSH my order so I will have it on time. Will this be a problem?
A. We are always happy to rush your order but PLEASE…. Consider purchasing the rush listing to ensure an on time delivery. Requesting to RUSH your order & purchasing our RUSH SERVICE are 2 different things.
All orders are ‘made to order’…we do not stock our items. These beautiful signs take time to create and they are ALL ‘Made to Order’. Also keep in mind we are located in NJ (07419). While creating rush orders, we have to take into consideration your location (how long it will take to get to you), the amount of time needed to create the item(s) and the amount of orders / rush orders we are currently working on.
Depending on your location, ‘express shipping’ may be necessary. We will be happy to send you an invoice for any additional shipping costs if ‘express shipping’ is required.
Q. Did my order go through?
A. Once you have placed an order, you will receive confirmation. This email confirms that your order has been received.
Q. Do you have a ‘font list’ to choose from?
A. We currently do not have a font list to choose from, as we are open to using any font and prefer to not put a limit on your choices. If you prefer to use different fonts than the examples here in our shop, please be sure to include the names of each font and where they need to be applied in the custom detail section.
You can either browse our shop to view the other fonts we have used or, you can view fonts on websites such as www.myfonts.com
Q. What are your options in regards to ‘hanging’?
A. Here are our hanging options:
1.) Ribbon (ivory, black, brown or white)
2.) Twine
3.) Metal Hanger
4.) As is (no ribbon, no twine, no metal hanger)
Q. Do your signs only come in distressed ivory?
A. Those who prefer a different color other than what is advertised, may request a specific color. There is an additional charge of 10.00 for this service. You may choose any color from the www.behr.com website.
Q. Can I do the font in a different color?
A. Yes, please request your font color preference at the time of purchase. You can email your color preference here: Cheryl@myprimitiveboutique.com
